Returns Policy – christmasbender.com

RETURNS & REFUNDS
We want you to be delighted with your festive purchase. If you’re not completely satisfied, you may return most items within 30 days of delivery for a full refund.

RETURN CONDITIONS
To be eligible for return, your item must be:

  • Returned within 30 days of delivery
  • In new, unused condition with original packaging
  • Accompanied by all accessories, tags, and manuals
  • Accompanied by original receipt or proof of purchase

HOW TO RETURN

  1. Visit our Returns Portal at christmasbender.com/returns
  2. Enter your order number and email address
  3. Select items to return and provide reason
  4. Print your prepaid returns label
  5. Package items securely with all original materials
  6. Drop off at any Post Office or designated drop-off point

REFUND PROCESSING

  • Please allow 7-10 working days for us to process your return after we receive it
  • Refunds are issued to your original payment method
  • You will receive email confirmation when your refund is processed
  • Original delivery charges are non-refundable unless the return is due to our error

CHRISTMAS-SPECIFIC RETURNS
For seasonal items purchased between 1st November and 24th December:

  • Extended return period until 31st January
  • Must be returned in original festive packaging
  • Seasonal sale items may have different return conditions

NON-RETURNABLE ITEMS
The following cannot be returned:

  • Personalized or monogrammed items
  • Artificial Christmas trees after assembly
  • Used or damaged decorative lights
  • Food items or advent calendars
  • Clearance/sale items marked as non-returnable

FAULTY OR DAMAGED ITEMS
If you receive a faulty or damaged item:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage/defect
  • We will arrange collection and replacement
  • We cover all costs for faulty items

INTERNATIONAL RETURNS
International customers are responsible for:

  • Return shipping costs to our UK warehouse
  • Any customs documentation and charges
  • We recommend using tracked and insured services

EXCHANGES
We offer free exchanges for:

  • Different size of the same item
  • Alternative color of the same item
  • Equivalent value alternative product

To exchange an item:

  1. Initiate a return through our Returns Portal
  2. Select “Exchange” as your preferred option
  3. Note your desired replacement
  4. We’ll dispatch your exchange once we receive the original

LARGE ITEM RETURNS
For Christmas trees, inflatables, and large decorations:

  • Contact customer service first for special instructions
  • May require collection service (we arrange for faulty items)
  • Original packaging must be intact

QUESTIONS?
For assistance with returns, please visit christmasbender.com/help or contact our customer service team through our website.